Privacy Policy

Last updated: October 26, 2026

Who we are

Sorpetaler USA, Inc. (“we” or “us”) operates this US website and handles personal information in connection with it. This policy explains our information practices for www.sorpetaler.com, newsletter subscriptions, and related inquiries.

Information we collect

Information you provide: your email address when you subscribe, and your name, contact details, company, project details, and message when you communicate with us.
Website information: our hosting and analytics services may collect IP addresses, browser and device information, referring pages, pages viewed, visit times, and interactions with the website.
Newsletter information: our signup sends your email address, the signup page address, and an existing HubSpot cookie identifier, if present, to HubSpot. Newsletter engagement tools may record email opens and link clicks.

How we use information

We use information to operate and secure the website, understand website and newsletter performance, respond to inquiries, coordinate projects, and send requested news and product updates. We also use information where needed to comply with legal obligations, prevent misuse, and protect our rights.

Cookies, analytics, and email measurement

We may use cookies and similar technologies for website functionality, analytics, and newsletter engagement measurement. Cookies can help recognize returning browsers and associate website activity with a newsletter signup. Email measurement may use small images and tracked links to report opens and clicks. These tools help us understand which content is useful and improve our communications.

Our tracking is limited to website operations, analytics, and newsletter engagement. We do not use advertising pixels or retargeting on this website, sell personal information, or share it for cross-context behavioral advertising.

You can block or delete cookies through your browser settings. Blocking cookies may affect some functionality and does not prevent all server logging. Your email application may let you block remote images to reduce open tracking; this does not necessarily prevent link-click measurement.

This website does not currently change its behavior in response to browser “Do Not Track” signals. Global Privacy Control is a separate signal concerning sale, sharing, or targeted advertising. We do not conduct those activities on this website. Any rights that apply under law remain available through the contact details below.

Newsletter and your choices

When you submit the newsletter signup, you request news and product updates from Sorpetaler USA. We use HubSpot to manage subscriptions and send these emails. You can unsubscribe through the link in our marketing emails or email info@sorpetaler.com. We will honor unsubscribe requests within 10 business days. Unsubscribing from marketing does not prevent necessary replies about an inquiry or an ongoing project.

How we disclose information

Sorpetaler USA, Inc. handles information for the purposes described above. We use service providers for hosting, security, analytics, and communications, including HubSpot for newsletter subscriptions and customer relationship management. They receive information needed to provide their services.

When needed to respond to your project inquiry, we may provide relevant details to a distributor or installation partner. We may also disclose information when required by law or reasonably necessary to protect rights, safety, and security.

Information may be processed in the United States and other countries where our service providers operate. Privacy laws may differ between countries. Applicable legal protections continue to apply.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, considering the nature of the information, our relationship with you, and legal requirements. We retain subscription information while managing your subscription and may retain a limited suppression record after you unsubscribe to respect your choice. Inquiry records may be retained for project support and applicable legal or accounting requirements.

We use reasonable safeguards intended to protect personal information. No website, transmission, or storage system can be guaranteed secure. Please do not send sensitive personal information through general website communications.

Privacy requests

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of your information, or to object to or restrict certain processing. Contact us at info@sorpetaler.com or the address below. We may need to verify your identity before responding. Where applicable, an authorized agent may act on your behalf, and you may appeal a denied request by contacting us with “Privacy appeal” in the subject line. We will respond within applicable legal deadlines and will not discriminate against you for exercising applicable privacy rights.

Children and external websites

Our website is intended for professionals and adult homeowners, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

Links to other websites, including LinkedIn and Instagram, lead to services with their own privacy practices. This policy does not govern those services.

Changes to this policy

We may revise this policy as our practices change. The date above identifies the latest revision. We will provide additional notice of material changes where required by law.

Contact

For privacy questions or requests, contact info@sorpetaler.com or write to:

Sorpetaler USA, Inc.
Attn: Privacy
1515 Mockingbird Ln
Ste 400
Charlotte, NC 28209